Xperience362, LLC

Privacy Policy

 

PRIVACY AND DATA POLICY

WHAT KINDS OF INFORMATION DO WE COLLECT?

Depending on which Services you use, we collect different kinds of information from or about you.

Things you do and information you provide

We collect the content and other information you provide when you use our Services, including when you sign up for an account, create or share, and message or communicate with others. This can include information in or about the content you provide, such as the location of a photo or the date a file was created. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

Things others do and information they provide

We also collect content and information that other people provide when they use our Services, including information about you, such as when they send you a message.

Your networks and connections

We collect information about the people, neighborhoods, groups, events, service projects, donations, and other data you are connected to and how you interact with them, such as the people you communicate with the most or the groups you like to share with. 

Information about payments

If you use our Services for purchases or financial transactions (like when you buy something, register for an event, make a donation, or any financial transaction on Xperience362), we collect information about the purchase or transaction. Xperience362 does not store credit card or financial data for transactions.  All transactions are managed through Stripe. Credit card data is sent to Stripe through a javascript API (never leaving the browser) and then Xperience362 submits a one time secure token that does not contain any credit card data.  

Device information

We collect information from or about the computers, phones, or other devices where you access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect: 

  • Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
  • Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
  • Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

Information from third-party partners

We receive information about you and your activities on and off Xperience362 from third-party partners (such as ServiceReef.com), such as information from a partner when we jointly offer services or from a partner about your experiences or interactions with them.

HOW DO WE USE THIS INFORMATION?

We are passionate about creating engaging and customized experiences for people. We use all of the information we have to help us provide and support our Services.  

Here’s how:

Provide, improve and develop Services

We are able to deliver our Services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our Services and the people or things you’re connected to and interested in on and off our Services and build any unique algorithms for better connections and context.

We also use information we have to provide shortcuts and suggestions to you. For example, we are able to suggest that you connect in a certain Group or access a relevant piece of content.  

We conduct surveys, research, and test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Communicate with you

We use your information to send you potential recommendations of other communities, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

Promote safety and security

We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption and machine learning.  We use cookies and similar technologies to provide and support our Services and each of the uses outlined and described in this section of our policy. Read our Cookie Policy to learn more.

HOW IS THIS INFORMATION SHARED?

Sharing On Our Services

People use our Services to connect and share with others. We make this possible by sharing your information in the following ways:

People you share and communicate with

When you share and communicate using our Services, you choose the audience who can see what you share. For example, when you post on Xperience362, you select the audience for the post, such as a customized group of individuals, Neighborhoods, Groups, or members of a Group. Likewise, when you use Member Direct Messaging, you also choose the people you message. 

Public information is any information you share with a public community, as well as information in your Public Profile, or content you share on an Xperience362 Page or another public forum. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV. 

In some cases, people you share and communicate with may download or re-share this content with others on and off our Services. 

Apps, websites and third-party integrations on or using our Services

When you use third-party apps, websites or other services that use, or are integrated with, our Services, they may receive information about what you post or share. For example, various integrations with ServiceReef.com. In addition, when you use such third-party services, they can access your Public Profile, which includes your username or user ID, your age range and country/language, as well as any information that you share with them. Information collected by these applications, websites or integrated services is subject to their own terms and policies. 

Sharing within Xperience362 companies

We share information we have about you within the family of companies that are part of Xperience362 (including ServiceReef.com).

New owner

If the ownership or control of all or part of our Services or their assets changes, we may transfer your information to the new owner. 

Sharing With Third-Party Partners and Customers

We work with third party companies who help us provide and improve our Services, which makes it possible to operate our companies and provide services to people around the world.  

HOW CAN I MANAGE OR DELETE INFORMATION ABOUT ME?

You can manage the content and information you share when you use Xperience362. 

We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services. 

You can delete your account any time. Any Community may also suspend your account at their discretion. Keep in mind that information that others have shared about you is not part of your account and will not be deleted when you delete your account.  Content you share within a community becomes property of that community according to the terms and conditions set by each community you elect to become a member of.  Each of your communities may download and/or use your content (provided by you in that community) at their discretion (as noted in their terms of use).  

How do we respond to legal requests or prevent harm?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, including financial transaction data related to purchases made with Xperience362, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

How will we notify you of changes to this policy?

Xperience362, LLC reserves the right to make changes to these terms (or other terms referenced in or incorporated by this Statement) at any time.  Users agreeing to these terms also agree to subsequent changes and updates to these terms.